About Heather Rosen, Susan Goldfedder and Elissa Klein
Our parent company, Cruise Planners, has a tremendous reputation for quality, service, and very competitive pricing for ALL of your travel needs. We will help you discover exciting adventures around the world. From cruises to land tours and completely packaged vacations, we specialize in all types of travel and will create an unforgettable vacation just for YOU.
Let us help you plan the perfect, stress free vacation. We love cruising and travel and have lots of experience with both that we'd love to share with you!
Hours of Operation
Monday
10:00am - 6:00pm
Tuesday
10:00am - 6:00pm
Wednesday
10:00am - 6:00pm
Thursday
10:00am - 6:00pm
Friday
10:00am - 6:00pm
Saturday
-
Sunday
3:00pm - 6:00pm
Testimonials
Heather was able to get me a great deal on a group rate, Aqua Class cabin on Celebrity. I was later able to apply some of that savings to a move-up offer and got a very nice suite in the Retreat. She was always able to answer my questions and patiently helped me apply my discount coupons to my cruise fare, which I know was not easy! Just before sailing on my Alaska cruise, she sent me a package containing some essential must-haves for a cool weather vacation. That was a great touch!- Brian A.
Quick response to my requests. Great customer service.- Isabel E.
Heather was easy to deal with. She checked for discounts before we paid in full. Sent us very cute items for our cruise. The motion detector light is a must for a cruise bathroom and will come on ALL my future trips!- Paula G.
Sue was wonderful! Made great suggestions for shore excursions, took care of all the details so that we could enjoy the trip to the fullest!- Elizabeth M.
I love dealing with Sue & Heather They give excellent service at every stage of the process from pre booking to post cruise, unlike many agents who stop caring after getting the booking- Lila G.
Susan is an amazing travel agent! She is always looking out for us and trying to get us the best deal! She is easy to talk to and knows cruising inside and out.- Teresa W.
I can’t say enough about Susan Goldfedder! She has done an amazing job planning all of my cruises. She has an unlimited knowledge of cruising, and can answer any question you might have.- Teresa W.
Sue is the best- Ronald W.
Susan has been the perfect travel agent and a wealth of knowledge. Every question and fear I had Susan set my mind at ease and helped me with what I was looking for exactly regarding the ship I chose and ports I visited. Only my 2nd cruise and the first cruise I was sorely disappointed. Susan helped me in detail what I was looking for and what the different ships had to offer. I didn't like many seas days and she helped me pick the right adventure, ship, and ports. I highly recommend working with Susan. You will not be disappointed.- Sandy L.
Went with friends from my building and my husband. We had so much fun! The crew onboard Vision of the Seas were the friendliest and most helpful I've ever encountered on a cruise ship. The shows were fantastic, too! Ready to go again next year!- Emily L.
Heather helped to plan our first family cruise. I was a little nervous, but Heather helped to get us rooms together and answered all of my first time cruising questions. Having us all together for dinner 7 nights in a row was amazing! The ship was perfect for us and we had a great time from on board entertainment to destination excursions! We had the best family vacation in a long time! Thank you for your expertise!
We couldn't be happier with our experience with Cruise Planners! Our Travel Advisor, Heather Rosen, was on top of everything from the initial consultation and booking to support while on my cruise! Heather is uniquely suited in matching a traveler's wants and needs with almost dizzying number of cruise options available. Her expertise and professionalism ensured our cruise was fun, memorable and relaxing. Finally, her ability to find and secure deals helped us save on the price of our cruise and got us some additional on board credit! I highly recommend contacting Heather and let her help you find the right cruise for you!- Brian A.
Absolutely Wonderful!!! That's the only way to describe our big group vacation and our experience working with Sue at Cruise Planners. Sue patiently planned and booked our flights and resort stay for 24 adults and 11 children to the all inclusive Dreams Sapphire in Cancun, Mexico. We all found the resort a perfect blend of kid friendly with spaces for adult relaxation and fun. It is never a guarantee but I think Sue's attentiveness and many calls to the resort helped land all of us upgraded rooms when we arrived. The resort is beautiful, the food and drink delicious and plentiful and the staff were friendly and always helpful. Everyone wanted to plan our next trip back.- Jenny G.
Had a great vacation thanks to perfect escape travel.
Susan Goldfedder booked a New England/Canada cruise for us about two months ago. The entire process from cabin selection, to paying the deposit was quick and easy. I was so pleased with the service that I booked a second cruise to the Bahamas. Yesterday, I had to contact Susan to make changes to both of the bookings. The first was a change of date and ship: the second was a change of date. Today, I received the cancellations and rebooking confirmations by email and a follow-up phone call telling me that the original deposits would transfer to the new cruises. Thank you for your suggestions, patience, and professionalism.
- Leisure Lady
I have first hand experience with Heather Rosen and her special talent for planning and organising a trip to Ireland! We were fortunate enough to go in the summer of 2019 before the pandemic.
Heather booked really authentically Irish experiences for us including a musical pub crawl, a dinner and step dancing, and a fascinating archeological tour to name but a few of the places and experiences we packed into our Irish expeditions. Heather knows how to have fun. You’ll be in good hands choosing her to design your holiday or help you determine what may best suit your interests.- Holli F.
