Travel Agent Details

Barbara Diener
Barbara & Alex Diener
www.travelsmartdreambig.com
(770)740-9099

About Cruise Planners - Diener

Beginning as a child in New York, I have loved exploring the cultures, art and world around me. Every weekend was spent in another museum or gallery wandering room to room discovering what I longed to learn about.


That curiosity eventually led me to pursue a career as a travel advisor. Discovering my roots from France to Poland to Austria was a life changing experience. I have walked in the steps of my own ancestors and the great leaders of the past.


Gaining wisdom along the way and learning that the best travel memories usually involve incredible food, fascinating history and at least one moment of wondering how to pronounce what's on the menu. It's your turn now.


Today I use this passion to design immersive journeys for my clients. Known for my attention to detail, I've built my business through strong relationships and referrals from travelers who trust me to create unforgettable experiences.


Some of my accomplishments in the industry include :


Certification as a Viking River and Ocean Cruise Expert


Certified as an AMA Waterway Expert


Certification as a Princess Academy Graduate 


Certification as a Tauck Cruise and Tour Expert


Celebrity Five Star Academy Graduate


Royal Caribbean Cruise Expert


Uniworld Expert


I take great pride in my accomplishments achieved throughout my career, especially the strong relationships I've built with my clients and the trust they place in me to plan their memorable journeys.


Wherever your heart (and passport) take you, I'll be here to make it extraordinary. Travel is better with a little guidance-and a lot of heart.


Let's plan your next adventure together. Every trip tells a story so let's make yours unforgettable. 


I'm excited to work with you and can't wait to craft the perfect trip. 


Travel Smart, Dream Big!


 

Hours of Operation

Monday 10:00am - 5:00pm
Tuesday 10:00am - 5:00pm
Wednesday 10:00am - 5:00pm
Thursday 10:00am - 5:00pm
Friday 10:00am - 3:00pm
Saturday -
Sunday -

Testimonials

- James B.
Barbara has been very helpful and did a great job.
Cruise planners (Barbara Diener in particular) is not just for someone with aspirations of cruising. Barbara has helped us for many years with travel information & tips, land tours and more. It’s an excellent resource for travel in general. But cruise planners specialty is cruising! I have also referred several people over the years that have been well pleased.
Barbara Diener always does an outstanding job for us. We have recommended her to friends. - Sallie F.
Yes
Barbara Diener is fantastic. Very knowledgeable, great planning and dealing with the tour company, professional and takes care of all the details. - Terry L.
Great vacation. Planning was perfect. - John V.
She I great. Provided all the needed info and made some great recommendations. - Candida V.
Cruise Line - Viking Ocean Cruises Ship - Viking Vela Depart Date - 09/03/2025 Return Date - 09/17/2025 How do you rate your cruise vacation experience? ????? Excellent How do you rate the level of Customer Service provided by your Personal Cruise Planners Travel Advisor? ????? Excellent How likely is it that you would recommend your Cruise Planners Travel Advisor to a friend or family member? ????? Very Likely Did you book another Cruise while onboard the ship? Yes
Barbara is always very helpful, even if traveling herself. We will always use her. - Jacqueline A.
Cruise Line - Viking River Cruises Ship - Viking Ingvi Depart Date - 07/19/2025 Return Date - 07/29/2025 How do you rate your cruise vacation experience? ????? Excellent How do you rate the level of Customer Service provided by your Personal Cruise Planners Travel Advisor? ????? Excellent How likely is it that you would recommend your Cruise Planners Travel Advisor to a friend or family member? ????? Very Likely Does Cruise Planners have permission to use your comments and media in our marketing efforts? Yes, you have permission Did you book another Cruise while onboard the ship? No Would you like to sign up to receive exciting information and specials? Yes, please send me emails about travel offers. When would you like to travel next? Open For Suggestions
How do you rate your cruise vacation experience? ????? Excellent How do you rate the level of Customer Service provided by your Personal Cruise Planners Travel Advisor? ????? Excellent How likely is it that you would recommend your Cruise Planners Travel Advisor to a friend or family member? ????? Very Likely Please share any comments regarding your experience with your Cruise Planners Travel Advisor. Barbara provided excellent customer service, always timely with answers and follow-up. She is very personable and dependable. Did you book another Cruise while onboard the ship? No Would you like to sign up to receive exciting information and specials? Yes, please send me emails about luxury vacations and experiences. When would you like to travel next? Spring 2025 Where would you like to travel next? Australia/New Zealand
Survey Details Vacation Rating ** Susan Scheurer - susan@scheurers.com QUESTION How do you rate your cruise vacation experience? How do you rate the level of Customer Service provided by your Personal Cruise Planners Travel Advisor? How likely is it that you would recommend your Cruise Planners Travel Advisor to a friend or family member? Does Cruise Planners have permission to use your comments and media in our marketing efforts? Did you book another Cruise while onboard the ship? WHEN WOULD YOU LIKE TO TRAVEL NEXT? Summer 2026 Advisor Rating ANSWER **** Good ***** Excellent ***** Very Likely Yes, you have permission No
Barbara was fantastic to work with! She was amazing and knowledgeable and such a pro! We're already planning our next trip with Barbara! - Adam N.
Barbara Diener, our Cruise Planner Agent is excellent. She has been professional and personable for the past 12 years that we have been her clients. We have been very pleased with her assistance in providing all the information that we need to make an informed decision on our cruise choices. Thank you so very much. It is greatly appreciated. - Sallie F.
Barbara is always amazing and willing to help in any way to make all our trips great! - Heather H.
Barbara is amazing to work with! She is so helpful and knowledgeable! I recommend Barbara with 5 stars! - Adam N.
Great experience again.....thanks - David S.
Every Vacation that Barbara has planned for us has exceptional service!!! She is the ultimate Professional!!! - Allyson N.
Our agent, Barbara Diener was incredibly helpful and professional during our entire process - Karen N.
Barbara was as always, professional, thorough and any contact I have with her is always with a personal touch. I’ve been using her as my agent since 2014 and wouldn’t think of using anyone else. - Melissa H.
Barbara Diener is the most organized, patient, and detail oriented Travel planner! She listens to your vacation vision and turns it into reality. We recently took our family to Italy and she was so knowledgeable about the area and her suggestions were catered to our specific needs. We can’t wait to plan our next adventure with Barabra!! - Elyssa K.
We had a wonderful vacation to gorgeous Alaska and then, Denali. Regent Seven Seas Cruise Line was an absolute dream come true. The boat and its staff were exceptional. We added a land tour to Denali National Park to the end of our cruise and we’re not disappointed. I can’t wait to plan the next one! - Cheryl L.
She was awesome, very informative about our cruise
This is our 10th year booking travel with Barbara Diener, her vast knowledge about all things related to travel and her attention to detail along with her willingness to always go above and beyond what is asked of her is why our relationship has lasted for a decade. Barbara is always available when called upon, whether it's an email or a phone call, she responds promptly. We truly appreciate her and what she does and with her expertise, we're looking forward to the next decade of travel. She is a true professional. - Melissa H.
Had a great time on our Gate 1 trip to Spain. We saw so many interesting and beautiful sites and our tour guide Pedro was fantastic. All of the local guides were excellent and well-versed in the region.
OUTSTANDING Travel Agent; She knows her business and is always friendly and professional. She really takes good care of her clients. Thank you
Barbara at Cruise Planners always bends over backwards to help! She's the greatest
Barbara is a true professional with all of her planning, execution, knowledge and personal care that she puts into our vacations. Her experience with the cruise ships and suggestions for excursions are phenomenal. She's sensitive to our individual needs snd requests and fulfills them all. We will continue to travel smart and dream big with Barbara. - Cindee S.
Barbara was exceptional and professional in helping us book our first cruise! Any questions we had she answered without hesitation! She was delightful to work with and we will definitely be booking again with her! - Martin A.
Great trip, great planning, no hiccups, (except losing the walking sticks to airport security!) Loved every minute of the trip. Made easier thanks to Barbara's planning. - Robert P.
Retired Great trip, great planning, no hiccups, (except losing the walking sticks to airport security!) Loved every minute of the trip. Made easier thanks to Barbara's planning.
Mason and I cannot thank you enough for arranging our trip to Riu Riviera Maya. We were far more impressed than we could have imagined with the food, staff, and hotel itself. The resort was beautiful and clean, and even with the cloudy weather, we had a wonderful time. The travel was seamless, thanks to the nonstop flights and the transportation to and from the airport. Both of our families and many of our friends have asked about the trip, wanting to go to that exact hotel, and I continue to rave about your services and give out your contact information. - Selecia M.
Working with Cruise Planners was the best thing my girlfriend and I could have done for our very first trip alone together. We had no idea where to start researching locations or resorts that fit our budget, age group, and activity preferences. Barbara Diener with CrusiePlanners made the entire process seamless, and we are so excited for our trip to Mexico in June 2022.
Barbara Diener did a fantastic job helping my girl friend and I find the perfect location and resort for our first international trip together.
Please know, Marv and I so appreciate the double work that you have done for us, and you were able to find another great cruise for us to book. Thank you so much. You’re my kind of gal…calming and definitely a pleasure to work with! I look forward to meeting you when you’re in Atlanta this Spring. Take care and we’ll talk soon. - Sheila P.
"I had a wonderful trip. Very safe on ship as well as in ports. It was nice not being crowded. No lines to wait on. Perfect weather. Thank you for being patient with me on such a short notice and making my wonderful trip possible. Looking forward to many more." Debbie - Debra N.
Barbara is a wonderful travel advisor -efficient ,knowledgeable ,always in touch with a wealth of information and so friendly .She's all you'd need ever
Barbara Diener with CP has been our travel advisor for over 10 years. Her professionalism, knowledge and attention to detail is outstanding. We have been to Northern Europe, the Mediterranean, the Baltic, Central Europe, the Caribbean, Israel, Alaska, all with Barbara’s guidance. Cruises, land, private tours, cooking classes, she does it all with expertise.
I have worked with Cruise Planners twice for our trips - one with a group of kids and one with my husband. Both times, we were able to find exactly what we wanted and at an affordable price. Barbara made our travel easy and the planning was amazing. She is very communicative and open about options and how things work. I love having her insight to help guide me through making decisions because I know that she has done the travel and is very knowleagable on excursions, tips, deals, specials, and getting the best bang for your buck. I will continue to work with her whenever our trip time comes up!
Have booked several cruises with Barbara Diener and Cruise Planners. Never disappointed...always great deals!
We had a wonderful week -far better than expected .The choice of a balcony was the right one for us -time to enjoy nature and peace and quiet .My only suggestion is that a music channel with different music choices be made available for those of us who cannot bear watching TV all day -similar to Music Choices on TV .Service was excellent and soooo clean everywhere -what a pleasure - Leon G.
Barbara (our Cruise Expert) is extremely conscientious, precise in her planning and suggestions, very tuned in to our individual needs, and OH SO KNOWLEDGEABLE about the ports, the ship, the food, onboard activities...... Thanks Barb! You are our VACATION SPECIALIST!! - Cindee S.
Loved working with Barbara and Cruise Planners. Had an awesome trip on the Carnival Horizon! - Joanne B.
Had wonderful time last week on our cruise. Barbara arranged cruise , transfers, 7and a hotel stay before the cruise at the beach. Wonderful time, no stress, lots of relaxing. Thank you Barbara

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