Travel Agent Details
About Fay Dehaas, CTA MCC
Hours of Operation
| Monday | 8:00am - 8:00pm |
| Tuesday | 8:00am - 8:00pm |
| Wednesday | 8:00am - 6:00pm |
| Thursday | 8:00am - 6:00pm |
| Friday | 8:00am - 6:00pm |
| Saturday | 8:00am - 4:00pm |
| Sunday | 8:00am - 2:00pm |
Testimonials
Fay booked us a trip to Ireland with Trafalgar. She was with us every step of the way and the trip was wonderful. The itinerary was
varied, interesting and fun, and our tour guide was fantastic. Thank you Fay for a great trip.
Fay helped us plan a Euopean River Cruise which we took this past June/July 2024. It was exceptional! She arranged it all, including hotels, transportation and optional excursions during pre and post cruise. Fay was available to answer questions before and during our trip and offered an incredible amount of information. She is extremely knowledgeable and personable. We highly recommend her and will go to her for our future trips without reservation!!
- Kristine C.
Fay was fantastic to work with, always just a text message away, and made our honeymoon to the Azores our best trip yet. We had transportation all set up to and from hotels, airports, and excursions.
My trip to Costa Rica was fabulous! This is a very negotiable country, with friendly, helpful people who speak enough English and encouraged us to speak Spanish. As you know I am 75 and was there with two teenage grandchildren. We were hoping for an active vacation. We went hiking in the rainforest, zip lining above the canopy and boating on a river near the ocean to see animals of all kinds. All our excursions were delightful. None were difficult for me. We stayed at two resorts, The Springs near Arenal Volcano and the Westin on the Pacific shore. The Springs was outstanding. Our room was lovely and had a huge window that framed the volcano. People there remembered our names and what we liked to eat…also that my granddaughter has celiac disease and cannot eat gluten. They provided special foods for her without needing to be reminded. They took care of us in every way. The hot springs there were a luxury. Also on site we’re lots of activities including horseback riding and a nature reserve which we enjoyed. The Westin was also wonderful…and right on a beautiful beach. It was all inclusive so there was no stress about food which was very good. Lots of exotic animals to see here and a chance to relax at the pool and ocean. We had an upgraded package here and again they were prepared to care for all of our needs. They knew us and frequently helped us with reservations and other needs. All in all, this was a vacation that we all will remember always. Thanks for your help planning this special time.
- Linda A.
Fay is a great listener and I can tell she cared so much to make sure we enjoyed our planned trip.
Fay often thinks of details I have forgotten. When planning in a region where she has little experience, she taps into associates that have the needed expertise.
Faye was always answering questions and concerns from n a timely manner
Fay is patient with me and adds a personal touch to every thing she does for me. (I’m always disorganized…..)
Fay worked with us in our budget and found us a great tour in Ireland :)
It was my first experience using a travel agent. And I will never go back to planning my own vacation again. Fay, took all the stress away. She was professional, honest, and available even while she was abroad. My trip to Miami was amazing. The hotel was fabulous! It started off a little rocky but we worked everything out. Overall the trip was a phenomenal experience I will never forget.. Thank you Fay for your service.
Ali ????
- Aliek R.
Our family has worked with Fay and Kreative World Travel, LLC on numerous trips now - domestic and international - land and water - Captiva Island to London, Holland, Africa, and Portugal, and we can't imagine planning a trip without her. We are a large group, full of opinions, ideas, and excitement, and I can honestly say that every time we work together, Fay approaches every inquiry with patience, expertise, objectivity, and her natural adventurous spirit. She replies quickly and professionally to every question, needs, and concern. She anticipates the travel-related needs of our children, our parents, and beyond; leaving no stone unturned. She is meticulous, detail-oriented, and cares deeply about creating the best possible experience for her clients. The confidence I have in Fay (and her travel-planning partners) gives me peace of mind that far outweighs the perceived cost-savings any budget travel outfitter can offer. She answers the phone when you call (day or night, near or far) and she makes sure you are in good hands; moving safely on your way to your destination. She coordinates everything from tours, breakfasts, brunches, high teas, spa services, excursions - everything- with hotel concierges and staff members. She ensures your guest room is ready upon your arrival; 100% surpassing your expectations. All I can say is that once you work with Fay, you'll feel the same way. We can't recommend her enough - she is a dream to work with
- Natasha R.
Fay is an absolutely wonderful travel agent. She planned a dream vacation to Iceland for us and it could not have been a better trip. Fay listened to what we were looking for and delivered. We had one of the best trips of our lives. Her attention to detail was impeccable. She checked in with us multiple times ahead of time to ensure that every detail was taken care of, which was especially helpful given current Covid restrictions. She even helped coordinate necessary Covid tests while abroad. We highly recommend using Fay for your next trip! We sure will!
These ladies rock! BNI WeHa Synergy Chapter wanted to provide some much-needed entertainment and do something helpful for our community at the same time. Fay deHaas (on the right) of faydeHaas@kreativeworldcruises came up with a GREAT IDEA of hosting a comedy night on zoom and Margaret Francoeur SendOutCardswas the technology wizard behind the scenes! We had Linda Belt as the headliner and all money went to support South Park Inn which provides shelter to men, women, and Veterans. WeHa Synergy raised $1473.26. Stay tuned for the next comedy show!!
- Leslie R.
In July 2019 three of us traveled to England, Wales and Ireland for 3 weeks using Fay as our cruise planner for the Queen Mary 2 and for flights to and from the US to Dublin. During the many months of planning she was extremely professional and informative. She updated us when necessary and was always readily available for the many questions we asked. One of us in our group writes the following: “Fay came to my aid when my flight to Dublin was canceled and I frantically called her at 9:00 the night before my plane was to leave. She assured me that she would take care of me and true to her word I was on another flight at 5 pm the next day. I was so very grateful because I didn’t miss a tour of Stonehenge scheduled for the following day.” We would definitely use Fay again for cruises, traveling outside the US or extended vacations with tours.
Sue, Sandy, Sue
- Susan C.
A dream vacation is only as good as the down-to-earth details, and Fay deHaas handled those with the precision of a Swiss clockmaker, even though our trip was in Italy. From flights to hotels to trains, the trip went without a hitch. She even responded to our last-minute whim and arranged a one-day bus tour while we were abroad without a hiccup.
- Brittney H.
Fay has proven to be a knowledgeable and thorough cruise planner! She tended to all details in a timely manner, and I recommend her services highly!
- June R.
Fay amazes us again and again! My husband and I had a wonderful experience in 2012 when she planned our trip of a lifetime - to Hawaii. Since then, we have returned for her expertise on a trip to Sedona in 2013 and again this year. Fay has also helped us with my birthday trip this July to the rainforest in Vancouver BC. Fay is unfailingly knowledgeable and responsive to our travel needs. When we had a hotel room problem she helped us resolve it swiftly.I highly recommend anyone who is planning a trip to contact Fay - she is the best!
- Barbara A.
Planning a group getaway was a daunting task, considering eight women who had different ideas for a special vacation. Fay was the perfect professional to help harness our thoughts, present great options, and book our trip within a budget that worked for everyone. Her knowledge of the various cruise lines and excursions is impressive. Awareness and attention to detail meant that all we had to do was ENJOY, which was easy when Fay took care of everything efficiently and with a smile. I highly recommend Fay and can't imagine planning a vacation with anyone else.
- Debra C.
Fay created a trip to Eastern Europe that went off without a hitch and was truly a 'trip of a lifetime'. I would certainly turn to her again for travel plans!
- Claudia L.
Fay took care of all the details in planning our cruise and made the whole process easy and enjoyable. Everything went very smoothly and we had a wonderful vacation. I was impressed that she followed up after our trip and made sure that everything was as expected.
- Judith F.
I was part of a team for the Holistic Mayan Cruise where there was 200 + attendees where my part was focused on providing the AV needs for our Cruise. Fay was the go to person who went way above and beyond on so many levels covering so many attendees varying needs.
For those running events on the Cruise she made all the arrangements connecting us with the appropriate personnel to best meet our needs. It was always comforting to know that when a question or request was asked that it was in good hands and similar to a bull dog mentality Fay would work at it till she had the answers you requested.
If you are looking for someone that knows the in's and outs for your adventure Fay is the person you will want in your corner. Only down side is that she seems to anticipate your request and will have answers for you before you ask them so if you are one that wants to ask them questions first, you may be disappointed as you will find out that she has most of the answers already. ;)
- David C.
Contact
Fay Dehaas, CTA MCC
West hartford, CT 06117
West hartford, CT 06117
