Travel Agent Details

About Tammy Matson, MCC

 



Cruise Planners has a tremendous reputation for quality, service, and very competitive pricing for ALL of your travel needs.


Cruise Planners travel advisors will help you discover exciting adventures around the world. From cruises to land tours and completely packaged vacations, we specialize in all types of travel and will create an unforgettable vacation just for you.


In today’s age of technology, booking trips online is an easy choice for travelers. 
So why should you use a travel agent?  Well, consider this:  



  • Accountability – I am accountable to you, my client.  I treat your vacation as if it was my own, paying attention to details and looking for the best value along the way.

  • Knowledge – 28 years of Experience, 20 plus Years with Cruise Planners who have provided state of the art, top of the line training to keep us in the know of Travel Trends, Social Media and continued Online Training.  I am always learning whether is through your clients, or travel experience first hand. 

  • Resources – Cruise Planners have an amazing set of resources at their fingertips.  – Information overload on the Internet?  Let me work together alongside you to sort out what truly is the best for your needs and interests.  

  • Exclusivity – Want to be treated special?  Your Cruise Planners agents is always a phone call, text, or email away from assisting your every need from the moment you plan your adventure, until you arrive home satisfied and excited to plan the next getaway 


EXPLORE.  DREAM.  EXPLORE.


 

Testimonials

Tammy was wonderful with any questions I had. Highly recommend. Everything went super smooth! - Stanley W.
Tammy always goes above and beyond! - Paula D.
Tammy was always there when we needed her assistance. - James N.
Tammy is great and always super helpful. She answers all of our questions and gets us the best deals! - Kelly H.
By far the best planned, or arranged trip. I would unequivocally say Tammy is the best. She is extremely knowledgeable, organized, and professional. Thank you Tammy - Kayla M.
Tammy set everything up perfectly so that it was seamless. Very easy getting from and to the airport to the resorts on each end of our vacation snd pretty seamless once we were on the resort property as well. - Jay B.
Tammy Matson did an absolutely fabulous job. From our first thought of taking a UK tour, she assisted us in the planning and implementation of a fabulous vacation. She was truly on the job all the time to help make this a perfect situation. - Stephen L.
Check up with your clients frequently during the planning and development stages of the trip. - Michael M.
Tammy has been great and have worked with her for many years and will continue to do so. - Michael H.
We loved the resort, our rooms, having Preferred Club benefits, the free hydrotherapy session at the spa, the activities for kids and adults, and the staff hospitality. We were there at a busy time and were disappointed that we couldn’t register the kids for some activities because they were already filled up. Overall, it was a great place for us to have a fun and relaxing tropical vacation with family members ranging in age from 6 to 76. - Kathleen H.
Tammy M. has been very helpful to us in several trips that we have taken. She understands the processes of these "big" trips and has been great in helping us navigating a lot of the unknowns. We definitely will continue to use Cruise Planners in the future. - Matthew W.
- Kimberly T.
I'm doing a detailed rundown of both the good and the bad and will send it to you in a few days! - Victoria D.
I'm doing a detailed rundown of both the good and the bad and will send it to you in a few days! - Victoria D.
We had an amazing Alaskan cruise vacation! Tammy was extremely helpful from the booking all the way through the planning stages and more. She answered all of our questions and we are so grateful! A trip we will always remember - and we will be booking through Tammy in the future! - Kelly H.
Tammy was amazing! She went above and beyond to make our trip smooth sailing. She answered all of our questions. We will definitely be using Tammy in our next vacation planning.
VV Cruise Line is the ONLY way to cruise! I think I have been so spoiled by VV that I would be disappointed with any other cruise line. This was my first cruise and it was exceptional! Top notch food, service, facilities, entertainment! The entire vacay from beginning to end was organized and like a well oiled machine. The staff is what truly made this trip so incredible though! KUDOS TO VV!!! - Lana D.
Loved the experience. Staff and food excellent
She has always been very helpful and easy to contact and talk to. Always looking for a deal She can tell us about. - Mario D.
We loved our Alaskan cruise on the Princess ship. - Joan C.
Tammy took care of all the planning. It was great working with her. - Julie M.
Tammy Matson did an awesome job setting up our Alaskan cruise. - Chris I.
We went on several cruises to the Caribbean and enjoyed them all. The Norwegian ships were awesome. - Chris I.
Well, we are finally home and are catching up on all that we left behind for our fun week away. We did have a trip of a lifetime! We enjoyed all our shoretrips! They were fun! I added a pix from our Zip line adventure. Everyone loved that! I stayed with the twins and we had fun too! Everyone loved the monkeys at the Los Veranos. We had fun riding the banana boat and horses in Matatlan and had fun in the kayaks and snorkeling in Cabo. Over all, those days were some of the most fun. The Carnival Panorama was beautiful. Loved that it was new. Only, I think lots of others had the same plan as we did. I think every cabin was filled on that ship! So many people! I forgot how crowded a cruise ship can be. Also, some picked up a flu bug the day before we got home, which wasn’t fun, but luckily it waited until the end of the trip and after we got home to affect some. We LOVED the Family Harbor area of the ship! Our crew spent lots of time there and it was great! I would highly recommend others to book rooms in the Family Harbor area! All the activities on the ship were fun, just so many people vieing for the same activities was a bit of a challenge. The weather for our shore trips was great! Overall the weather was beautiful for the entire trip. The waters were pretty calm. We had a few who felt queasy but I had some patches for behind the ear that helped. The food was delicious! We all enjoyed the buffet and especially enjoyed the dining room. Our waiter and helpers were amazing and did such a good job each night. The kids loved Guy’s Burger joint! We went to the late dining the first night then asked the hostess if we could be put on a list for the early dining. They were able to accommodate us the next night and we had the early dining every night after. This worked better for our group as we had so many kiddos. My biggest frustration was trying to match our ship time to local shore time for our excursions. As you know, I was freaking out on our arrival time in Cabo and the fact that we might miss our tour. Luckily, you or whomever helped us to have that moved back 1 hour made it all work. It was difficult to not have an international calling plan when I wanted to try to call ShoreTrips to find out what to do. But, as the saying goes, “All’s well that ends well” and everything worked out. The scooter worked great for Angie and she was amazing! She participated in every outing and did great! She had one day she was tired but just rested in her room! We got some amazing pictures and the memories are PRICELESS! Thank you for helping us make this happen for our family! You are a great travel agent and I couldn’t have pulled this together without your help! Also, thank you for the yummy cookies in our rooms the first night! - Wendy E.
Kudos to our friend, Tammy, that hooked us up for the most amazing experience ever! I met Tammy several years ago on a country music cruise - just happened upon her and her wonderful husband on the ship and have stayed in touch over the years. As soon as I became engaged, my fiance' and I discussed a destination wedding and honeymoon. Of course, the first person that came to mind was Tammy! Even though we're miles apart, she was able to lead us through selecting the destination, dates, flight specifics, resort, and countless other details. Her expertise and experience was so refreshing as well as comforting during a time that seemed overwhelming with "to-do's!" Tammy was always available to answer questions through phone calls, emails, and even late-night texts as I was becoming a "Bridezilla" as the departing time became closer. She was comforting and assuring and took care of a lot of the things that I felt I just couldn't find the time to do. Our wedding was perfect and so thankful she suggested St. Lucia. After the wedding dust settles, I truly hope she can assist us in our future travel plans. Our sincerest "thank you" to Tammy for making our most special time in our lives the best experience we could've ever dreamed of! - Kimberly L.
Tammy, It was a great cruise. But boy was it hot. 95 to 102 degrees. Athens at 98 is hot. Rome at 102 is hot. But we really enjoyed the cruise and the boat. Excellent customer service. Our Butler was fantastic. She worked nonstop to set us up with dinner, drinks, excursions, etc. Celebrity does it right. The excursions were great. You did a great job. The drivers/guides knew their stuff and did well with a short period of time. We loved Santorini, Mykonos, and Positano the most. Positano was beautiful. The Amalfi coast is gorgeous. I wouldn't do a cruise in the area again, I think I'd go and stay 4-5 days in each. Thanks for everything! Jack - Jackson S.
4 night on empress of the seas. Liked the small ship. Plenty of activities. Friendly staff. Great ports. Would sail again.
Just doing some catching up. We finally met Tammy and husband Terry on our latest Alaska trip. They were a riot. The group we were in was fantastic and we would do it all over again. I would highly recommend that you meet them if you ever have a chance to book a same trip. We are looking forward in getting together with the same group and having another go round. - Mario D.
Unfortunately, we haven’t had the pleasure of traveling around the world with Tammy. But she has made it possible for us. Tammy has been our exclusive cruise agent for over 15 years and has been responsible for the detailed arrangements for us to visit ports in all corners of the world. Through our many years of association we have come to know Tammy as a highly skilled professional cruise/travel agent, detailed logistician, and even more important, a wonderful, kind, humorous, and thoughtful person who has become a dear friend. Anyone who works with Tammy will come to realize all of her skills and characteristics very quickly. We couldn’t possibly consider anyone else to handle our travel plans. Many, many thanks to Tammy Matson and Cruise Planners for making our cruise plans become a reality! Kathy and Alex Rohan, Bowie, MD - Alexis R.
I first contacted Tammy after looking for a better, faster and maybe cheaper way on cruising. I did a web search back in the early days and ran across Tammy's name out of Denver area. Me being out of Laredo Texas was kind of leery making contact with her but I gambled and after all these years we are still seeking her advise. We have never met her but we consider ourselves best of friends. She has been booking our cruises since back in the late 90's and has been a tremendous help. We hope to continue to travel with her help as long as our health holds out and maybe meet her one of these days. I have happily recommended her to anyone who even mentions the word "cruise". - Mario D.
In almost a year in planning for a 50th Anniversary with 18 immediate family members. Was complicated selecting the right cruise; keeping all cabins close together; insurance; dinner seating together; special family awards; information about the ports of call; decorations in our cabin; champagne,;etc., etc.. Even without help the weather was perfect and the ports of call were great! In summary, it went without a hitch and memorable to all 18 (11 grandchildren and 7 adults). We all thank you Tammy! Looking to continue working with you on future trips especially the Baltic Sea one in 2015. Best regards, THAD HOGAN Sr. - Thad H.
Jim MeyersRe-order Director Buildings Efficiency - Southwest Energy Efficiency Project, Board Member Energy Efficiency Business Coalition Tammy knows the cruise business inside and out. She was instrumental in helping us newbie's have a fantastic cruise experience. She helped us understand all we needed to accomplish before the cruise, during the cruise, and after the cruise. Tammy also provided us with insight on shore excursions and insider secrets to do more on the ship and on land. - Julie M.
Brian Perhacs- Cash Manager at NFI New Jersey I have worked with Tammy for almost 20 years. In that time she has been very accommodating, professional and very knowledgeable. I kept going back to her for both her sharing of knowledge and professionalism. Being in the Travel industry she works in the parameters I have set and then goes "out of the box" with another idea. Tammy has well traveled and likes to share her experiences with everyone she works with. I have many times in the past referred Tammy to my friends and family a practice I will continue. She is valuable resource to have. - Brian P.
The first time I contacted Tammy Matson, I was planning my honeymoon, and first cruise ever. My husband-to-be had been on one previously, but was somewhat disappointed. It obviously needed to be special for both of us, for multiple reasons. It was the first vacation I had ever taken that actually required flights even, nevermind my honeymoon! Tammy was quick and thorough to answer all my questions, no matter how nitpicky or detailed I dived into this vacation! Tammy made sure all angles of our experience were considered, and that we were booking the cruise and cruise line that was right for us. She made sure we got the best deal we could, every time. She was not just a travel agent, she treated us like friends and I never forgot it. Though we didn't take another cruise til almost 5 years later, I made sure to get in contact with Tammy to help me plan it. I have never been disappointed. Cruise lines may sometimes make mistakes, but Tammy made sure we were taken care of in spite. Now, 14 years, and 8 cruises later (with 2 more already booked), we STILL will not go anywhere else! Tammy has been a friend that has been with us throughout our marriage, and has brought us so many happy experiences. I don't know what I would do without her expertise and help, and frankly, I don't want to find out! If you're thinking about how to make a great vacation, Tammy will hook you up, no doubt. Don't hesitate! Thank you Tammy, for all the years, and for such personal care! :) Leah and Bill Coughlin - Leah C.
Susan Humme-occupational therapist at Heritage Home Healthcare I was amazed and very impressed at how well Tammy planned and coordinated the dining and events for our large group! She was so knowledgeable and shared information in advance. I was thrilled when she was able to upgrade our suites and reserve dining space at no extra cost. She is a genuinely nice person who worked hard on the behind-the-scenes details so that others could enjoy their trip. - Susan H.
Gottacruise DBA Cruise Planners/America Express Tammy planned our family's combined Disney World and Disney Cruise vacation and it was the best trip our family ever experienced! From the moment we arrived in Orlando everything was taken care of. Our hotel was wonderful, we had our Disney Parks passes, and transportation was taken care of. Then, when we boarded The Disney Wonder, a special gift from Tammy was waiting for us. Thanks Tammy! We look forward to planning our next cruise with you. -The Slane Family - Heather S.
Tammy has provided travel services for my family for over 10 years. In the new climate of travel becoming self service I can share that the service Tammy provides is professional and of incredible value above what can be researched on-line. I recommend Tammy to anyone and everyone with respect to "Family vacation planning and scheduling" Tammy is a true gem! - Michael A.
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