Travel Agent Details

About Gen Phifer and Janis Jarvis

Cruise Planners has a tremendous reputation for quality, service, and very competitive pricing for ALL of your travel needs. Cruise Planners travel advisors will help you discover exciting adventures around the world. From cruises to land tours and completely packaged vacations, we specialize in all types of travel and will create an unforgettable vacation just for you.

Hours of Operation

Monday 9:00am - 6:00am
Tuesday 9:00am - 6:00am
Wednesday 9:00am - 6:00am
Thursday 9:00am - 6:00am
Friday 9:00am - 6:00am
Saturday 9:00am - 1:00pm
Sunday -

Testimonials

My daughter and I had a wonderful trip. Saw so many beautiful places and enjoyed meeting new people. - Judith R.
Janice is great to work with - always prompt to answer every question. - Jill D.
Ship needed to be updated. Old, not clean and shiny. Food just wasn’t anything special. We prefer a smaller ship. Pools were too small and adult pool too deep. Room was extremely small. We had rough waters the entire cruise which couldn’t be helped. Did not get to stop at last port, due to rough seas. Weather in Miami was pouring rain, as we tried to board ship. Electricity went off which held up boarding. Overall, trip could have been a lot better. - Susan O.
Mrs. Janis is the best. Whenever I had a question or concern she was always available to respond with whatever I needed. She is the absolute BEST Travel Advisor. - LEATHA G.
Janis was great, I will use her for all my vacation planning - Lucille J.
Janis is amazing. She provides excellent, timely service. She researchs questions to ensure she provides the most informed and timely response. We always recommend her when asked about using a travel agent. - Anne S.
Janis Jarvis is amazing and does a fantastic job ensuring my needs are met and I have an excellent vacation! - GERALD K.
Janis Jarvis does an amazing job taking care of all details to make the vacation planning worry free. - Kaylynn B.
It is always a smooth process and enjoyable experience! - Jessica R.
It's always very easy to use you guys and you're very understanding and helpful to make our experiences magical - Paul R.
I found Janis Jarvis to be very helpful and professional. I emailed and texted her so many times at anytime of the day with questions. She always replied. I will definitely be recommending her to family and friends. - Hermelinda G.
Working with Gen Phifer is a pleasure, she works very hard to get everything you need. - Paul J.
Top notch service from start to finish from Janis Jarvis. - Sandra D.
Working with Janis has been so easy and she is so helpful putting together what I needed and requested. Will definitely recommend to others and use again. - Carol W.
Janis is Awsome - RITA L.
Janis is always amazing and goes above and beyond to ensure our vacations are wonderful each and every time. I always recommend her to new travelers that we meet. - Jerry S.
Ms. Janis is simply AMAZING! The time she allows with our ever-changing plans, the care she shows each time I text or call or email, the add-ons and take-a-ways...she is an expert! She looks after us even before we leave and after we return. I tell everyone I know about her. Thank you so much for being a great human, Ms. Janis! LV and I love you! - TARI M.
- Linda D.
Thank you Janis for your help when our son realized he wasn’t going to be able to go. - Kerry E.
One thing made this cruise vacation experience NOT an excellent experience. That is the fact that our dining room (Deck 4, Harmony of the Seas, Royal Caribbean) was next to the main casino, with a bank of elevators in between. Each time we went to the Main Dining Room, as soon as we exited the elevator, we were assaulted with the nasty smoking smells of the main casino. Whomever decided on this configuration of the casino basically next to the Main Dining Room was an idiot. The smell persisted past the entrance to the MDR. Thankfully, it was not noticeable after getting into the MDR area. But it was truly awful getting off the elevator - and if we had to walk through the casino - it was the worst! Are there any cruise ships that do not allow smoking in the main casino? - Janis F.
Gen Phifer is a great travel agent, she works with you in so many different ways and makes sure you are satisfied with your cruise.
Janis Jarvis, great work
Certainly! Here's a survey response you might consider: --- I had the pleasure of working with Janice from cruise planners to book two incredible Caribbean cruises, and I couldn’t be more satisfied with the experience. Janice was incredibly attentive and went above and beyond to ensure I found the best deals available. She also provided valuable recommendations for each port of call, including top-notch restaurants and must-visit spots. Thanks to her expertise, I’m confident that my trips will be memorable and enjoyable. I highly recommend Janice for anyone looking to plan a seamless and exciting travel experience.
Janis Jarvis is awesome ????
Janis Jarvis pays attention to every detail and is extremely helpful, patient, and knowledgeable.
Janis is the best and always goes above and beyond! We booked with yall twice and will again in the future
Cruise planners, Janis Jarvis, always takes great care of us!
Cruise Planners is great to plan vacations with. Janis Jarvis is excellent and very customer satisfaction driven We have had the best time on vacations she’s helped me plan out!!
Janis Jarvis has helped make wonderful trips for me.
Love working with my Cruise Planner!!
Janis Jarvis is the best travel consultant for all of your vacations.
Janis Jarvis has done an amazing job on all the trips she has planned for me!
Janis did a fabulous job planning our trip and taking care of details.
Janis is amazing. She has been our travel agent for several years and continues to provide excellent service. She alway goes the extra mile to ensure our travels exceed our expectations. We look forward to working with her on many more trips.
We really enjoyed our cruise out of New Jersey to points northward in October 2023. The fall foliage was so pretty and we went to places we had never been before. Boston, Portland, and Bar Harbor in the US, and Halifax and St. John's in Nova Scotia. It was a Royal Caribbean cruise; our ship was the Liberty of the Seas. The food was good, as was the entertainment on board the ship. There was never a lack of things to do. A piece of advice: try to book a cabin at the forward part of the ship - closer to the dining rooms and eating areas. Due to the design of the ship (the Royal Promenade in the middle of Deck 5), there's quite a bit of walking if your cabin is at the rear of the ship. Not a major inconvenience, mainly advice for people with mobility issues. Overall, it was a great trip and we had a lot of fun. - Janis F.
Janis is very personable and catered to our every need. Her customer service is amazing…from providing the luggage tags to printing the boarding passes she left no stone unturned. She’s very knowledgeable about the different cruise lines and made great recommendations. I highly recommend using Janis for your next vacation. - Eletha R.
It’s so great to work with Gen Phifer, she is very knowledgeable and helps in anyway she can. She gets the best cruises on the best ships and makes sure you’re satisfied. - Paul J.
Janis Jarvis is the best!!!! She REALLY listens to any izdued,concerns or apprehension regarding your travel, travel needs, or even previous travel nightmares and is attentive to your positive travel experience. No doubt will I call her each and every time I cruise Carnival. - Tari M.
Janis is great
Gen worked very hard to get us the accommodations that we requested. Everything went smoothly. - Randall D.
Janice Jarvis is the best agent! She has probably booked 15 cruises for us
I have had multiple trips booked by Janis Jarvis and they all have been wonderful. I never have to worry about details knowing she has taken care of me!
Janis did a great job as our travel agent. Thank you
It was easy working with Janis We had a Great time
We had never travelled together to Europe before. My wife and I enjoyed everything about our trip except for the 25-foot seas we experienced in the Atlantic Ocean. This part of the trip made us really question an "ocean cruise". Each port (Cartagena, Malaga, & Vigo, Spain) and land extension (London & Paris) were filled with adventure and fun. Janis went above and beyond to guide us and make this trip a memorable life-long experience. We would definitely use her services again to plan another trip.
Gen is a great cruise planner agent, she is easy to work with and very knowledgeable about all aspects of the places to visit and the ships. - Paul J.
Janis is the best!!!! It does not matter where she is she will always stop and help you. She does everything so all we need to do is enjoy our cruise.
Janis is awesome, takes care of all details, and makes sure we have everything needed for a great vacation.
It’s very easy and pleasant to work with Janis.
Gen was a constant advocate for us. She continued looking for cost saving options on staterooms and excursions (right up to the sail away date).
Janis jarvis is the best cruise planner!
Hands down the best cruise planner ever!!! - Chris K.
Janis is the best! She has gone above and beyond to make planning a cruise easy. Always friendly and answers any questions I have. - Christie L.
It was amazing and will always to continue to want to go on more cruises for years to come - Robert E.
Best cruise ever. Janice made th trip carefree and nothing but fun!! Thank you so much Janice!! - Michelle D.
Gen is a great Cruise Planner, she works with you and won’t let you down.
Janis was very knowledgeable and provided excellent excursions. My room was perfect and the trip amazing! Thanks Janis! I will definitely book again with Janis!
What a great time with wonderful family and new friends. - Sandy D.
Janis is simply amazing. Not only does she do everything for you (book your cruise, excursion, send you your tags, etc.) she keeps up with the rates and if they go down she calls and gets you a credit! She is so great we have 4 more cruises already booked with her!
Travel plans were as stated. No surprises.
Janis with Cruise Planners helped us have a great vacation. She made it easy from the time we left until we got home. We were pleased with the tours she recommended. Have used her in the past and will use her for future travel. - Zackary C.
Janis with Cruise Planners helped us have a great vacation. She made it easy from the time we left until we got home. We were pleased with the tours she recommended. Have used her in the past and will use her for future travel. - LUCILLE J.
Janis with Cruise Planners helped us have a great vacation. She made it easy from the time we left until we got home. We were pleased with the tours she recommended. Have used her in the past and will use her for future travel. - Lucille J.
First off it was the best ever! The excursions were fun and exceeded our expectations! The cruise in itself was fantastic. Great food, entertainment and casino. Everyday we were surprised with a great perk from the casino from desserts to a meal and wine from the Freedom Steakhouse. A great trip to celebrate any occasion! Judy Jordan - Paul J.
First off it was the best ever! The excursions were fun and exceeded our expectations! The cruise in itself was fantastic. Great food, entertainment and casino. Everyday we were surprised with a great perk from the casino from desserts to a meal and wine from the Freedom Steakhouse. A great trip to celebrate any occasion! Judy Jordan - Paul J.

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